Songbad Music
Store Policy
Thank You for Your Business
We at Songbad are grateful for your business and continually seek to exceed the expectations of our customers by simply doing the right thing at each opportunity. Our representatives are guided by this mantra and are empowered to do what is right at all times and in all circumstances. We want to ensure that your experience with our team is hassle free and enjoyable and that you are completely satisfied with our products and service. If we fail to meet your expectations on any occasion or in any manner, we want to know and ask that you please contact our customer service department immediately.
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The store policies below help to ensure we have properly set expectations and provide additional useful information. Thank you again for your business.
Privacy & Safety
Your information SHALL not be share with any third party.
Wholesale Inquiries
Ordering:
The minimum wholesale purchase amount is KES 10000.00. All products & pricing are subject to change & seasonal availability.
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Selling our Items:
Songbad products may not be sold or advertised on any website for less than the prices listed on our website. Products sold in stores must be sold at MSRP.
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Discounts for sale under retail are only allowed if the stock remains post-season. Songbad products cannot be re-sold to other wholesalers for retail purposes & cannot be sold online or in-store to wholesale or discount outlets.
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Private Label:
All Items purchased from Songbad are under Copyright protection & must display the Songbad name. Under no circumstances may you sell Songbad products under any other name, or reproduce products under this trademark.
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Cancellations:
We do our best to ship items within 3 business days & because of this quick turnaround time, the window for cancelling orders is very short. If your cancellation request is seen prior to us processing your order, we are happy to cancel your order for a full refund, but once the order is in process, we can no longer cancel it.
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Order Changes:
Due to processing time & inventory availability, we cannot honor change requests to orders after purchase. Please make sure to carefully review your order before submitting it.
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Returns/Exchanges:
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ALL WHOLESALE ORDERS ARE FINAL AND CANNOT BE RETURNED OR EXCHANGED.
If you have questions regarding our wholesale process & policies, please contact us.
Payment Methods
• Credit / Debit Cards
• PAYPAL
• Offline Payments
Customer Care